top of page

 FAQ 

Shipping

Most orders will be shipped within 2-3 days of receiving your order.  Art will be shipped either Priority Mail or UPS depending on the size and number of items purchased.  Priority Mail usually arrives in 2-3 business days.  UPS can take 2-5 business days depending on your shipping address.

Return Policy

All sales are final.​

​

We will pack your artwork very carefully.  In the event that you receive an item that as been damaged, please contact us within 7 days of receipt.  Keep all packing materials and send a photo of the packing materials and the damage to the piece.

Care of Encaustic Paintings

With proper care, your encaustic painting will last for many years.  The important thing to keep in mind is that no artwork should be hung in direct sunlight.  The same is true for encaustic paintings.  Since encaustic is made of beeswax and damar resin, it can be sensitive to high heat.  Hang the painting in normal room temperatures.  Encaustic will start to melt at 150 F.  

​

When packing the painting for shipping, cover the front of the painting with wax paper, then bubble wrap and package so that the item will not move around during shipping.

​

Your encaustic painting will continue to cure during the first 6-12 months.  Be careful not to make indents in the wax with fingernails or sharp objects.  Over the first 6 months the painting may develop a white haze or "bloom".  This is a normal part of curing for the artwork. You can buff this out using a soft, non-abrasive cloth and using a firm back and forth pressure.  The painting will return to its original high shine.

​

Enjoy!

bottom of page